Native Voice

The Project

Native Voice was developing a suite of voice assistants to perform brand-specific tasks. I was brought in to oversee all aspects of conversational UX design, development and testing for these products.

The Work

I developed conversational voice assistants for a number of products, including:

  • iHeart Radio

  • Accuweather

  • TuneIn Radio

These voice assistants used a variety of technology including DialogFlow, Amazon Lex, Rasa, and ChatGPT.

My work on these products encompassed the full spectrum of conversational UI tasks, including:

  • Defining and documenting user requirements

  • Creating audio mockups and prototype

  • Designing all aspects of conversational experiences

  • Developing NLU training data

  • LLM prompt engineering

  • Analyzing speech recognition performance and user task success

  • Conducting and analyzing user research

  • Overseeing the development team that was building the voice assistants.