Native Voice
The Project
Native Voice was developing a suite of voice assistants to perform brand-specific tasks. I was brought in to oversee all aspects of conversational UX design, development and testing for these products.
The Work
I developed conversational voice assistants for a number of products, including:
iHeart Radio
Accuweather
TuneIn Radio
These voice assistants used a variety of technology including DialogFlow, Amazon Lex, Rasa, and ChatGPT.
My work on these products encompassed the full spectrum of conversational UI tasks, including:
Defining and documenting user requirements
Creating audio mockups and prototype
Designing all aspects of conversational experiences
Developing NLU training data
LLM prompt engineering
Analyzing speech recognition performance and user task success
Conducting and analyzing user research
Overseeing the development team that was building the voice assistants.