Visual UX

Conversational UX

Native Voice

Design of consumer branded voice assistants

BJ’s

Design of a retail consumer IVR

Genesys

Design of IVRs and chatbots

For Genesys, I completed numerous conversational UI design projects for both chatbots and IVR systems.

The IVR systems that we’ve worked on include:

  • Blue Cross Blue Shield of Tennessee

  • The Hartford

  • Humana

  • Disney

  • Fidelity

  • TD Insurance

  • Xerox

Nuance

I’ve done extensive work for Nuance on all aspects of voice user interface design and evaluation for large-scale complex corporate IVR systems. This has included gathering user requirements, creating conceptual VUI designs, creating and documenting complex, detailed VUI designs, conducting usability testing, and evaluating system performance.

The IVR systems that we’ve worked on include:

  • Aetna

  • AT&T

  • Bank of America

  • Disney

  • Fidelity

  • Horizon Blue Cross Blue Shield

  • USAA

Design of IVR systems